No Obligation Trial Requests Please call 623-748-9453 to request available times and locations. Upon signing up for a trial, your spot is NOT secure and is not being held for you, this is a courtesy hold and will be held as long as there is no paying customer for this spot. ***A paying customer can take your spot at anytime before your scheduled trial. If this happens the office will call you to reschedule your trial class if necessary. Thanks for your understanding. Please put this also at the top of the locations page on lil sluggers.

Registration Process

• Classes are scheduled on a first come, first serve basis.
• Classes are not scheduled on a rollover basis. In other words, you are not automatically signed up for the next session.
• To ensure your ideal time, please call the office or go on line to sign up early.
• Please do not notify your instructor to register. Please call the office directly.
• Current students will have advanced notice (typically announced by the instructors and or e-mailed) of open enrollment for current students, followed immediately by open registration for new students.
• Should you not be in class or receive the e-mail, please check with the office as to when you will be able to sign up for next session.
• SoccerTots Arizona is not responsible for customers missing these announcements.
• Session dates are always posted online at SoccerTotsaz.com for public registration.
• It is at the discretion of the customer to sign-up for SoccerTots Arizona classes and by signing checking off the customer agreement at time of registration (whether online or over the phone)you have agreed that you fully understand the General Policies and cannot claim ignorance of the rules with which SoccerTots Arizona governs itself by.

Class Scheduling and Changes Made to Schedule by SoccerTots Arizona.

• SoccerTots Arizona reserves the right to delay or cancel classes where enrollment is fewer than 3 children.
• We will make every effort to enroll your child in another class should this occur.
• Since classes that are less than three students will be subject to schedule changes, please have a second class choice time in mind.
• Customers of classes cancelled by SoccerTots will receive a 100% refund otherwise we strictly adhere to our No Refund Policy.
• SoccerTots Arizona at times will choose to hold classes with three children enrolled.
• SoccerTots Arizona at no time promises or leads customers to believe that there will be full classes.
• With three children SoccerTots Arizona has the option of keeping or cancelling the class in order to maintain a fluid schedule for the coaches, facilities and the program.

Registration Fee

• There is no longer a registration fee for our customers.
• Those who have paid a registration in past will be charged the reduced prices created under the old payment system until their one year anniversary. All new customers will be subject to the new pricing as posted on the website.

Refunds

• NO REFUNDS WILL BE GIVEN FOR ANY REASON.
• Once we have reserved a spot for you in a class, that spot is considered sold, and is no longer marketable.
• We understand that life events do happen which will cause you to miss classes so please refer to the Session or Class Cancellations policy for further information.
• SoccerTots Arizona will adhere strictly to this policy of No Refunds.

No Obligation Trial

• IMPORTANT - Upon signing up for a trial, your spot is NOT secure and is not being held for you, this is a courtesy hold and will be held as long as there is no paying customer for this spot. ***A paying customer can take your spot at anytime before your scheduled trial. If this happens the office will call you to reschedule your trial class if necessary. Thanks for your understanding.
• Only one trial class is permitted per child, per family.
• If a sign-up results in a registration then payment for THAT CLASS AND the remainder of the session fees is due.
• If no sign-up results then payment is not required for that No Obligation Trial.
• It is not the responsibility of SoccerTots Arizona nor is it required by SoccerTots Arizona to offer a No Obligation Trial to any or all customers at the time of registration, information request via e-mail or telephone.
• The "No Obligation Trial" class does not obligate the customer in any way to pay for the session that is currently active unless it results in a registration.
• Upon completion of your Trial you have 24 hours to notify the office of your intentions. Should you not contact the office within 24 hours - your spot can be given away to a customer willing to pay for the spot.
• Should you miss the trial class your spot is considered open and free for enrollment.

Session Cancellation by Customers

• Please remember when reading this, NO REFUNDS WILL BE GIVEN FOR ANY REASON.
• You may cancel your session at anytime in order to receive a SoccerTots Credit to your account.
• Once payment is received via check, credit card or money order any session cancellation will result in a $25 penalty deduction or "Cancellation Fee" off the number of classes you have.
• The number of days you will be credited back is calculated by the cash value of the # of days remaining in the session not the number of days you have not participated, minus the $25 cancellation fee.
• Your credit may only be used for the children within your family and is not transferable.

Makeup Classes

• We understand at SoccerTots Arizona that there will times that you will unable to attend a class.
• It is not necessary to call the office in advance to let the instructors know you cannot make a class.
• Please call the office to schedule a make up class
• Please understand that scheduling make-up classes is at the discretion of SoccerTots Arizona
• SoccerTots Arizona will try to provide the best class times and location alternatives that have space availability.
• We do not EVER guarantee nor insure that there is a facility close by or a class alternative for you to participate in.
• It is on a first come first serve basis and we reserve the right to limit make-ups and or Trials to one person per class, per week. So please do not wait until the last week as we most likely will not be able to honor your request.
• Make ups have no cash value and can not be applied towards future sessions or given to another member or non-member.
• Classes not made up upon completion of the session are automatically forfeited and will not carry over into any subsequent sessions for any reason.

Payment

• Sessions must be paid for in advance in full. Cash, Personal Checks, MasterCard or Visa is gladly accepted. A $30.00 fee will be assessed for all returned checks. Checks must be received 7 days prior to class start in order to ensure payment clearance.

Prorate Policy

• Classes can be pro-rated for customers once the session is in progress but not before the first class of the session
• Pro-rated fees are calculated based on the number of classes remaining in the session NOT the # of classes a customer can attend.
• Customers requesting a prorated fee based on the number of classes they can attend will be reminded of the make-up policy.
• Example: You register and there are only 6 weeks left - you pay for the 6 weeks
• Example: You register and there are only 6 weeks left and you can only make 4 weeks - you will pay for the 6 weeks.

Instructor Requests
We understand that once your child finds an instructor with whom he or she is comfortable, you may want to continue with that instructor. We will try our best to accommodate you with your request; however, we can not guarantee that you will be assigned the instructor that you request. Because all of our teachers are excellent and bring along their personalities and skills we feel that it may benefit your child to take classes from a variety of instructors.

Instructor Absences and Substitutions
We schedule our instructors to avoid any unnecessary staff absences; however, at times an instructor may be unavoidably absent. Should your instructor be absent, we will provide a competent substitute. In the extreme case, when no substitute can be provided, we will arrange a make up class or issue a voucher worth the full value of the class. We at no time guarantee the same instructor all session long although we do work hard to maintain this continuity.

Parents Role
As our classes and curriculum are based on age, there will be differences in the progress of your child versus the other children. Please do not compare. Just as children learn to walk and talk at different rates, they will progress in SoccerTots at their own pace. Praise even the smallest accomplishments. Let your child know that you are proud of them. Positive reinforcement is always one of the greatest tools in any learning experience. At SoccerTots Arizona we utilize a pull philosophy, rather than a push philosophy. We feel it best to include them in activities they enjoy partaking in, rather than pushing them into an uncomfortable situation.

Babies
They are welcome to observe the class but for safety reasons, we may not allow these younger children to walk and crawl around the field and play with equipment on the same field as the class. If you wish, you may ask the instructor for some equipment for the child to play with in another area where classes are not being conducted.

Older siblings
They are welcome to watch but due to the focus and attention required in these classes we may not allow them to participate in the class in any manner. This is also to prevent injury to the participation children. Older children will be asked to leave the field should they be a distraction to the class.

Regarding the crying child...
There are many reasons why children cry; separation from parents, feeling out of control, afraid of a new situation, hunger, or tired. Each and every reason will go away with time and positive reinforcement, except for hunger and tired. Therefore, please pick times that do not directly conflict with your child's nap time and please feed the hungry tummy prior to class. Each instructor can share many stories with you about reluctant, fearful or shy students that end up happy. Please remember, crying, fussing, non-participation is much more difficult for the parent than the child or the instructor. If you should see your child is truly upset or crying non-stop, please feel free to come and join them on the field as long as you feel it be necessary.

General Rules

• Please check in with your Coach each week. Please provide your child's first and last name and the class they are participating in. Please do not assume we know who you are as we have many new students being added each week.
• ATTIRE: We require sneakers, NO sandals, NO dress shoes.
• Parent participation classes - Please only one parent per child on the playing field. This will allow for more focus and attention to the activities.
• Absolutely no food, drinks or gum during class.
• Potty: Have child use the bathroom before classes.
• Safety - We strive to provide the utmost in security and safety for all your children. Should you have a concern of any kind, please bring it up immediately to the Coach or if necessary to the Director.